Terms of Use
These terms govern your use of lets-talk. They are written to be readable, not to bury anything.
1. Acceptance
By using lets-talk on the website, in the iOS app, or in the Android app (the "Service") you agree to these Terms. If you do not agree, do not use the Service.
2. The Service
lets-talk is a practice tool for hard everyday conversations with a friend, coworker, parent, or partner, based on Nonviolent Communication. You can score a draft, get reply suggestions, and rehearse with an AI character. Easy mode and Field notes work without AI. The Service is for adults (see the Privacy Policy) and is provided "as is", on a best-effort basis with no uptime guarantee.
3. AI Coaching
Hard scoring, Role-play, and Advise are written by Claude, an AI model from Anthropic. Nothing you type is sent to the AI until you allow it, as the Privacy Policy explains. AI coaching is paid for by the coaching included on each device, by credits, or by an Anthropic API key you supply. If you use your own key, Anthropic bills that key under its own terms.
AI replies can be wrong, one-sided, or a poor fit for your situation. lets-talk is a practice and coaching tool. It is not therapy, counselling, or legal, medical, or any other professional advice. You decide what to say to the people in your life, and you send it yourself, outside the app. If you or someone else is in danger, contact your local emergency services.
4. Credits and Purchases
- What credits are. Credits are consumable digital credits that pay for AI features in our apps, including AI coaching in lets-talk. "Our apps" means the apps made by kensaurus LLC, listed at kensaur.us; one optional account works in all of them. Credits are held in your account, so you need to be signed in to buy and use them. AI features deduct credits as you use them, and your balance is shown in the app.
- How they are sold. Credit packs are sold through In-App Purchase: in the iOS app by Apple through the App Store, and in the Android app by Google through Google Play. The price is the one shown in the store at the time of purchase. Credits bought on the website are processed by Stripe.
- No expiry. Purchased credits do not expire. You lose unused credits only if your account itself is deleted (see Deleting your account below).
- No cash value. Credits have no cash value. They cannot be transferred to another account, sold, or exchanged or redeemed for money, except where the law requires otherwise.
- Refunds. App Store and Google Play purchases are billed by Apple and Google, and refunds for them are handled by Apple and Google under their own policies; we cannot issue them. For a purchase made outside an app store, email kensaurus@gmail.com. If a purchase is refunded or charged back, the credits it added may be removed from your balance.
- If credits do not arrive. Credits usually appear within a minute. If they do not, tap Restore Purchases, then email kensaurus@gmail.com with the email address of your account and the store's order number, and we will put it right.
- Deleting your account. Deleting your account permanently removes lets-talk's account data and its part of your credit history. If you also use our other apps with the same account, the shared account and its credit balance stay. If lets-talk is the only one, the shared account is deleted too, and any unused credits are lost. The Privacy Policy has the details.
- Legal notice. Payment, delivery and refund terms, and our notice under the Act on Specified Commercial Transactions (特定商取引法に基づく表記), are at kensaur.us/tokushoho.
5. License
We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial purposes only.
6. Acceptable Use
You agree NOT to:
- Use the Service to harass, threaten, deceive, or manipulate another person.
- Try to make the AI produce hateful, violent, explicit, or otherwise harmful content, or get around its safety rules.
- Reverse-engineer, decompile, or attempt to extract the source code.
- Get around the included coaching limits, the credit metering, or rate limits, for example with automated traffic or by resetting devices.
- Use the Service to violate any applicable law.
7. User Content
You retain all rights to what you write. Drafts and transcripts stay on your device. When you use AI coaching through us, you grant us only the limited technical right to relay your text to Anthropic to produce the reply. We do not store it, and it is not used to train models. If you report an AI reply, we keep what you send with the report so we can review it.
8. Source Code
The source code of the Service is proprietary. These Terms give you no rights to it.
9. What We Don't Promise
We work to keep the Service running and its coaching useful, but we can't promise that it will always be available or free of errors, or that every defect will be fixed. What we are responsible for when something goes wrong is set out in section 10.
10. Our Liability to You
If we harm you on purpose or through gross negligence, we are fully liable under the law. If we harm you through ordinary negligence, we are liable only for the direct and ordinary damage it causes, up to the greater of the amount you paid us in the 12 months before the harm happened or ¥10,000. This limit never applies to death or personal injury.
11. Termination
We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms or are abusing the infrastructure. You may stop using the Service at any time, and you can delete your data or your account from Settings.
12. Changes
We may change these Terms when the Service or the law changes. Before a change takes effect, we post the new Terms on this page with the date it takes effect. If the change is significant, we also tell you in the app.
13. Law and Disputes
Japanese law governs these Terms. If there is a dispute, the Tokyo District Court hears it first. If you use lets-talk as a consumer, this doesn't take away the protection the law of the country where you live gives you, or your right to bring a claim in a court there or in any other court the law lets you use. Before going to court, please email us. Most problems are easier to fix that way.
Contact
kensaurus合同会社 (kensaurus LLC), Japan —
kensaurus@gmail.com
Legal notice under the Act on Specified Commercial Transactions
(特定商取引法に基づく表記):
kensaur.us/tokushoho