Support
Email kensaurus@gmail.com and tell us what happened. If it is about a payment, include the email address you paid with and roughly when — that is enough for us to find it.
Common questions
- I want to delete my account and my data.
- Open Settings. Delete my data on this device is always there — no sign-in. That removes the guest try record and practice drafts on this device. Your API key and language stay. If you created an account, sign in, then tap Delete account. That permanently removes this app's account data and credit ledger. If that path fails, email kensaurus@gmail.com from the address you signed up with.
- My credits did not arrive after paying.
- Send us the receipt Stripe emailed you. Credits are applied automatically, so this normally means a webhook was delayed — we can apply them by hand and will tell you when it is done.
- I want a refund.
- Ask within 14 days of the purchase and we will refund unused credits, no argument. Refunds go back to the original payment method through Stripe.
- Do I have to pay?
- No. You can use your own Anthropic API key instead, under Settings → Advanced. Credits exist so you do not have to.
- Something is broken.
- Tell us the device, the browser or app version, and what you were doing. A screenshot helps. You can also turn on "Share anonymous crash reports" in Settings so the fault reaches us automatically.
- Is my practice conversation private?
- Yes. Drafts and transcripts stay on your device and are never uploaded. See the privacy policy for the detail.
Contact
kensaurus合同会社 (kensaurus LLC), Japan — kensaurus@gmail.com